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Conte Collectibles, Ltd.
PO Box 90581
Raleigh, NC, 27675
(919) 957-3700 Phone
(919) 293-1708 FAX
Images and Text may not be used without the express written consent of Conte Collectibles, Ltd.

Your satisfaction is guaranteed when you shop from Conte Collectibles.  All products
purchased through our on-line store come with a 15-days unconditional guarantee.  If
you don't like it, simply return it for a prompt refund.  Refund will be by method of
original payment; shipping & handling fees can not be refunded.  
(A restocking fee may apply).

Please be sure to visit our FAQ's section below as many of your questions may be
answered there. If you have additional questions, please fill out the form below.  
Remember to include your e-mail address so that we can respond!
Your name:
Your email address:
We will do our very best to respond to your inquiry as soon as possible. Due to the high volume of mail
that we receive, not all messages will get an "immediate" or even a quick response.  We are very sorry,
but our "small" staff sometimes just cannot respond promptly. We'll do our best and respond to "all" as
time permits. As always, we thank you for your support of our endeavors. For immediate assistance,
please contact our Customer Service department at (919) 957-3700.
What scale is your product?
We offer miniatures in 1/32nd (54mm) scale so they are about 2 1/4" tall. Unfortunately,
we can not make an item bigger, smaller or alter it in any way for specific collector needs.

When will __________________ be back in stock?
Unfortunately, we can not predict when certain items will return to the warehouse. Release
dates are announced on our website once the factory has given us an official shipping
notice containing an estimated arrival date.

Can I have a pewter set made in plastic just for me?
Unfortunately, manufacturing costs and minimum order requirements prevent us from
honoring requests for custom made items.

An item that I want is currently out of stock. Can you have the factory
make 1 special set, just for me?
Unfortunately, the high costs of production and the factories minimum order requirements
does not allow us to honor such requests.

How many lines of product do you manufacture?
We manufacture 4 lines of product: hand painted pewter sets (metals), unpainted injection
mold plastic sets, painted injection mold plastic sets, and playsets.

What is your return policy?
All requests for return merchandise must be reported to our business office no later than 7
days after the date that our tracking system says that your order was delivered.
open and inspect your items immediately upon arrival.
For damages, you will need to
contact us at (919) 957-3700 to receive a return authorization number. Please be advised
that merchandise without a valid return authorization number will not be accepted for
return and a refund will NOT be issued.

After you receive your return authorization number, you will need to return the damaged
set to our office (in it's original packaging) so that we can send you a replacement. If you
are requesting a credit, a store credit will be issued, which you can use on your next order.
If you are requesting a refund, we will refund the amount of your sale (less any applicable
fees) via the original method of payment within 30 days of your request. Please note that
refunds may take up to 30 days to process. Shipping and Handling fees are non-
refundable. If you purchased your merchandise from an
Authorized Conte Dealer, please
contact your dealer directly for information on their return policy. A 15% restocking fee will
apply on all returns that are not our error.

What methods of payment do you accept?
We currently accept Visa, Master Card, American Express and Discover. We accept debit
cards, cashier's checks and money orders. At this time, we do not accept personal checks.
Sending a personal check for payment may result in a delay in shipping your order as the
order will be held until we are sure the funds have cleared the account.

I am a (dealer, club member...) how will my discounts be applied?
If you are a dealer or collector club member, your discounts will be applied at the time your
order is processed. A final invoice will be e-mailed or faxed to you for your records. Please
be advised that club memberships will be verified prior to shipment.

What are your standard shipping fees?
Our standard method of shipping i on all orders shipping to an address within the US is
eitherUS Postal Service or UPS ground depending upon the size, weight and other  issues

How soon will my order ship to me and what shipping methods do you
Orders for in-stock items are shipped within 24-48 hours. During busy seasons, a slight
shipping delay may occur. You can call our business office at (919) 957-370 to check the
"real time" status of your order. Our standard shipping method for shipments within the
US is either us postal service or ups ground depending upon the size, weight and other  
issues However, we do offer expedited shipping via UPS overnight, 2-Day and 3-Day
service, FedEx overnight, 2-Day and 3-Day service or US Mail service for PO BOX and
International addresses. Shipping via US Mail may cause your order to experience a small
delay in shipping. Please be advised that expedited shipping fees have higher costs than
the standard shipping fees listed on this site. You are responsible for all shipping fees
incurred on behalf of your order.

Also, please note that if you select an expedited shipping method, this method will be used
once your order is shipped. Meaning, if you place an order on Monday and select UPS
overnight service, this does not always mean that you will receive your order on Tuesday.
It simply means that you will receive your order the day after it is shipped.

Can I purchase your building/terrain pieces separate from your playsets
or multi-figure sets?
At this time, the buildings and terrain pieces featured in our playsets are not sold

I have a ___________ from __________. Do you want to buy it? Can you
tell me how much it's worth?
Unfortunately, we do not appraise or purchase collectibles. We are unable to recommend or
endorse companies that offer these services.

How will charges appear on my credit card statement?
Charges for your order will appear on your statement as a charge from "LEGENDS OF

Should you have additional questions, please fill out the form below and we will get back to
you as soon as possible. Or, you can contact us via the following methods:

  • Fax (Available 24 hours a day/7 days a week): (919) 293-1708
  • Phone (Our office hours are Monday-Friday, 9:00 AM-5:00 PM PST. You are welcome to leave a
    voicemail after hours): (919) 957-3700
  • Regular/Snail Mail: PO Box 90581, Raleigh, NC, 27675

Due to an increased amount of "spam" on the web, our direct e-mail addresses can no
longer be viewed on our website however, you may use the form below if you wish to e-
mail your inquiry.

We sincerely thank all of you for your continued support of our endeavors!
Contact Us...
Conte Collectibles, Ltd.
PO Box 90581
Raleigh, NC, 27675
(919) 957-3700 Phone
(919) 293-1708 FAX
Images and Text may not be used without the express written consent of Conte Collectibles, Ltd.
Conte Collectibles, Ltd.
PO Box 90581
Raleigh, NC, 27675
(919) 957-3700 Phone
(919) 293-1708 FAX
Images and Text may not be used without the express written consent of Conte Collectibles, Ltd.